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Information Support & Services

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some support information technology (IT) employees within their organization. Others assist non-IT users who are having computer problems.

IT Support & Services

IT/Information Support & Services

47.0104.01
 

Courses

Dual Credit Option†
 

Digital Literacy
Hardware/Software Maintenance
Help Desk Operations
Information Technology Internship

Career Ready

CompTIA IT Fundamentals
IC3/MTA 
TestOut PC Pro
EOP Assessment Information Support & Services

Post Secondary Education

West Kentucky Community & Technical College
Associate in Applied Science Computer & Information Technologies

Career Information

Work Environment

Most computer support specialists have full-time work schedules; however, many do not work typical 9-to-5 jobs. Because computer support is important for businesses, many support specialists must be available 24 hours a day. As a result, many support specialists must work nights or weekends.

How to Become a Computer Support Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Pay

The median annual wage for computer user support specialists was $62,340 in May 2017.

Job Outlook

Employment of computer support specialists is projected to grow 11 percent from 2016 to 2026, faster than the average for all occupations. More support services will be needed as organizations upgrade their computer equipment and software.

Courses

Information Support Career Pathway 4 Year Course of Studies

Freshman
English
Math
Science
Social Studies*
Digital Literacy
Health/PE
Elective
Sophomore
English
Math*
Science
Social Studies*
Hardware/Software Maintenance
Elective
Elective
Junior
English*
Math*
Science*
Social Studies*
Help Desk Operations
Elective†
Elective
Senior
English*
Math*
Arts & Humanities
Elective†
IT Internship
Elective
Elective
* Advanced Placement Options     † Dual Credit

Information Support & ATC News & Events